![]() Missed Appointments Please understand that massage therapists only get paid when they deliver a service... therefore missed appointments are costly for us and prevent us from catering to other clients. That said, our policy is simple. If you fail to show for your scheduled appointment, and you have not notified us at least 12 hours in advance, you will be required to pay one half of the cost of your treatment as booked. Cancellations Changing an appointment To change an existing appointment, please contact us via phone or email, or you may just rebook a different time and leave a note in the comment box to cancel the first appointment. When we confirm your request, you will then get an email to confirm the new appointment and one for the cancellation of the previous/cancelled appointment. Note: We recognize sudden circumstances may arise, that are out of your control (sudden illness, family emergencies, etc.) and so your therapist may make an exception to the above policies on those rare occasions. |