Westside Massage Therapy

Missed Appointments
When you book an appointment with us, that time is set aside for you - and ONLY you. We never double book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time. You will receive a reminder email or text one day prior to your scheduled appointment. If you'd like this reminder extended to two days or a week, please let us know.

Please understand that massage therapists only get paid when they deliver a service... therefore missed appointments are costly for us and prevent us from catering to other clients.

That said, our policy is simple. If you fail to show for your scheduled appointment, and you have not notified us at least 12 hours in advance, you will be required to pay one half of the cost of your treatment as booked.

Cancellations
In the event that you unable to keep your scheduled appointment with us, please contact us by phone (306-757-6099) or email (info@westsidemassage.ca) at least 12 hours prior to your appointment. If you do not reach us, please leave a message on our voicemail system. If we do not hear from you within this timeframe, and you do not keep your appointment, the above policy will be applied.

Changing an appointment  To change an existing appointment, please contact us via phone or email, or you may just rebook a different time and leave a note in the comment box to cancel the first appointment. When we confirm your request, you will then get an email to confirm the new appointment and one for the cancellation of the previous/cancelled appointment.

Note: We recognize sudden circumstances may arise, that are out of your control (sudden illness, family emergencies, etc.) and so your therapist may make an exception to the above policies on those rare occasions.